When choosing a stone bracelet, after-sales guarantee service is an important consideration factor. The following are some common after-sales guarantee service contents:
Return and exchange service
Time limit: Most merchants offer return and exchange services within a certain period. For instance, some regulations stipulate that within seven days after purchase, if consumers want to exchange or return the goods for some reason, as long as the goods are undamaged and can be resold, the merchant will handle it for free. However, different merchants may have different time limits for returns and exchanges. Some merchants may extend the return and exchange period to a longer time, such as fifteen days.
Conditions and requirements: For returns and exchanges, it is usually required that the goods remain in their original condition and that relevant documents such as the packaging box and warranty card are complete. If the product is damaged due to human error or improper wearing, the merchant may not provide a return or exchange service. In addition, some specially customized stone bracelets may not be eligible for returns or exchanges either.
Maintenance service
Warranty period maintenance: Many merchants offer a warranty period for stone bracelets, which is usually one year. During the warranty period, if the bracelet has quality issues, such as sand holes or cracks on the appearance of the jewelry, an obviously uneven surface, inconsistent color, unstable welding with false welding, missed welding or obvious welding scars, or if the jewelry and jade on the inlaid jewelry become loose or fall off, the merchant will provide free repair services for consumers.
Out-of-warranty repair: Beyond the warranty period, consumers can still enjoy repair services, but they may need to pay certain fees, such as material costs and labor costs. During the repair process, professional maintenance personnel will use corresponding tools and techniques to restore and maintain the bracelet, restoring its original luster and beauty.
Maintenance service
Free maintenance: Some merchants offer consumers free maintenance services, such as cleaning, polishing, and shaping, to keep the bracelet looking as good as new all year round. Consumers can regularly send their bracelets to merchants for maintenance to extend their service life.
Maintenance suggestions: Merchants will also provide consumers with common sense about product usage and maintenance training, informing them how to wear, store and maintain stone bracelets correctly to prevent damage from factors such as collision, high temperature, strong light and chemical substances.
Other services
Trade-in: Some merchants offer trade-in services. Consumers can exchange their old stone bracelets for new ones, but usually certain conditions need to be met. For instance, the same type of jewelry can only be exchanged with the same type of jewelry, and the value of the new jewelry is generally higher than that of the old one.
Ring modification service: If the ring opening of the stone bracelet purchased by the consumer is not suitable, the merchant may offer a ring modification service, adjusting the ring opening of the bracelet according to the size of the consumer's wrist. The ring-changing service may charge a certain fee, which varies depending on factors such as the material and craftsmanship of the bracelet.
